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An Account With That Email Address Already Exists – When Adding a Parent to Single Sign-on

When trying to add a parent to a student’s Access Accounts page, you receive a message that “An account with that email address already exists”, however, you cannot see this email address in any of the student’s screens. Apparently this email address is associated to another student. These are the instructions received from Pearson to add this person/email to the student’s Access Accounts.

  • On the Start page > Parents tab key in their email address and Search.
  • If PowerSchool finds the email address it will open the Edit Parent screen, where you can make any necessary changes or add siblings.
  • To add siblings to the account, click the Add
  • Key in the student’s last name and Search
  • It will display a list of students; check the box for the student(s) you want added, select their relationship, check the box and click the Add button. They will now be added to the bottom of the screen.
  • When the parent logs into the Public Portal they will be able to view all students associated with their email address.

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